How will the media team contact you?
Write a short bio, subject and deadline to [email protected]; initial response usually arrives within 2 hours.
wintk support: press contact information
We have found media requests require timing and the right channel; wintk support usually replies within 2 hours on business days.
Press email
Write to [email protected]; for short matters, send a one-line brief, responses come quickly.
Office hours
Sunday to Thursday, 10 a.m. to 6 p.m.; Friday, inbox is best for urgent updates.
Dhaka-based coordination
Local journalists in Bangladesh often schedule slots according to Dhaka time, which reduces missed callbacks.
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wintk Help: Media Resources Pack
Press kit, brand logos and executive bios are kept together to simplify work; in this section we have arranged that.
Press kit
Recent briefs, screenshots and fact sheets are in one folder; creating a new article takes no more than 3 minutes.
Brand assets
Logos, color references and size guides are provided; file names are separate, so errors in reports are reduced.
Executive bios
Short bios, roles and department information are kept separate; the editorial team can quickly quote.
wintk Contact: General contact
If you need help beyond press, these two paths are most helpful; questions about bKash, Nagad and Rocket get clear replies.
Help Center
Account, login and app related questions here first; most answers are arranged in 5 small steps.
See Help CenterSend a message
Describe your issue, device used and time in a short message; including a screenshot helps to be faster.
Log in to write- Keep your account ID ready
- Describe problem when it occurs
- Mention bKash, Nagad or Rocket
- Dhaka-based callback available
3 steps to get wintk support
1. Pick a subject
First, determine if this is media or general support; a one-line subject speeds ticket routing.
2. Provide contact
Provide both email and phone number; this reduces follow-up delays, especially after noon.
3. View reply
When the support reply arrives, keep it in the same thread to avoid re-searching old messages.
New users wintk App And Getting started and you will see fewer questions, and support is faster.
wintk Help Center: Media Q&A
Press kit location?
Start with this page's media resources; if needed, contact support to request a specific file list.
How will coverage be verified?
Submit the headline, date and source; the team matches the information and gives a straightforward answer, without extra rambling.